fonolo Rubs Soothing Balm Over Phone Menu Burn

Automated menus are annoying. I think it’s fair to say that no one would choose to experience an automated menu if they had a choice. Thank the lord for the exciting new, free service, fonolo! fonolo’s website describes its service thusly:
“Pick the company you need, scan through their phone menu visually, then just click the spot you need to call. fonolo will automatically dial, navigate their menu and then dial your phone. When you answer, you will be connected to the right spot in the menu. We call that “Deep Dialing”. You’ll call it smart.”
Actually I’ll call it pig lazy, but I’m not here to argue semantics. Deep dialing (insert immature comment here)? That don’t impress me much. Luckily that’s not all fonolo offers:
“fonolo’s Intelligent Call History takes things to another level:
* It automatically organizes all of your calls to a given company, regardless of which phone you used or which number was dialed.
* It stores recordings of all the calls that you can review at any time or forward to someone by email. (Coming Soon: transcriptions.)
* It allows you to write text notes during a call that get stored with the history. You can later search and review those notes.”
fonolo won Best New Product at ECommm 2008, which is no mean feat. I’m not 100% sure about this, but I think fonolo is only available to North Americans at the moment. It’s also still in closed beta (full service launches in September), but you can register for the service here.
Official Site: fonolo
Source: DataZilla








